Nevada-specific hotline to be operational next week as well
May 26, 2010
Washington, DC – Nevada Senator Harry Reid today received an update from Bank of America on the progress they are making on their commitment to provide more help to Nevada homeowners. On May 13th, Reid met with Bank of America CEO Brian Moynihan who committed to ramp up the bank’s customer service in Nevada. He pledged to do the following: Open three homeowner resource centers - one each in Reno, Las Vegas and Henderson; Devote a team of Bank of America loan specialists to work alongside Reid’s staff on housing casework, and; Set up a hotline exclusively for Nevada homeowners who have a mortgage with Bank of America. Here is the progress report:
· Homeowner Resource Centers: The Henderson location will be fully operational next week. The Las Vegas and Reno locations will be operational by the end of June.
· Bank of America Loan Specialists: These specialists have been in contact with Reid’s office and have begun the effort to reach out to the customers in need.
· Nevada-Specific Hotline: Bank of America is in the process of setting up the hotline system so they have sufficient and sufficiently trained resources prepared for when the hotline is activated. They expect the hotline to be operational next week.
“When I met with Mr. Moynihan I made it very clear that Nevadans need less talk and more action from Bank of America,” Reid said. “While this progress report is a sign that Bank of America plans to keep their word, I will continue to keep up the pressure to ensure Nevadans are getting the help they need.”